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Position: Concierge-Spa - Princeton Marriott at Forrestal
Location: Princeton, NJ, 08540
Princeton Marriott at Forrestal, located at 100 College Road East seeks a Concierge-Spa to join their staff.
With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 1 - 3 years prior hotel, hospitality or customer service experience preferred. Requires ability to work weekends and holidays.
Benefits may include: medical, dental, vision, 401(k) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.
You must apply on-line to be considered.
To begin your journey, go to www.marriott.com/careers or https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=12000kkj
When searching to apply for this job, click "Apply Now" link, then click "Management Positions Worldwide and Non-Management Positions in the United States and Canada" link, which will open a new window. Upon entering the application website, enter 12000KKJ into the Job Number search bar. Then click “Search for jobs “. Click the Position Title and then click “Apply Online”. Returning users are required to enter a username and password. New users will need to create an account. Click Login. From there begin filling out the entire application until you receive a message indicating your completion.
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